Do you provide excellent customer service? If your answer is anything other than, “I don’t know. Let me ask my customers…”, then chances are the answer is no. In other words, your customers are the only qualified judges of the service you provide because they know what great service looks like to them. Maybe it’s online chat. Maybe it’s an 800 line. Maybe they want to drop by your business to speak with someone face-to-face. Or maybe they want something else entirely… you can’t truly know until you ask.
Customer retention is all about providing exceptional service and value so the next time they need something, you are top of mind instead of one of your competitors. Maybe it’s a timely list of tips and tricks, a newsletter with exclusive value or a meaty series of actionable blog articles focused on relevant topics that effectively reinforce the strength of your brand and business in their eyes. If you can figure that out and execute consistently, you’ll be good shape.
That said, we’re thankful for our clients, partners and friends, together whom have given us many reasons to be grateful this year. To show our gratitude, we’d like to give you something in return.
Give us a call to talk about your next new marketing project. We’ll give you a free consultation and fresh new ideas, plus we’ll take 20% off your invoice total if you choose to work with us.
PS- We’d love to know how we’re doing for you. Your feedback is valued and appreciated. Please watch your inbox for a link to our customer satisfaction survey. All responders will be entered in a drawing to receive a delicious treat!
Insyntrix is a full service marketing agency located in Wellington, FL. We regularly publish helpful tips and tricks designed to help you elevate your marketing efforts.
Questions or want to share some thoughts?